I took videos and photos of every room and sent the. It was very evident this guest had an agenda and is trying to create a claim to justify leaving for a full refund. I went around to the property after he had left and found he had put some fluff ( which I don’t ben know where he found it) in the middle of the bed - which definitely was not there when I did my final inspection after the cleaner had been. at no time did they indicate there was a problem until 4 hours after I check in, I received an abusive call from the guest Making outlandish and false claims to justify leaving that night. I recently had my first negative experience with an air BnB guest who made false claims about the supposed cleanliness of my property after check in, despite the fact o met them at check on and took them through every room, to which the guest indicated they were very happy with my property, which I maintain to a very high standard or cleanliness and furnishings etc. I hope this post helps new hosts/hosts who do not know that this is possible and have been penalize for trying to help guest to give them a full refund by doing the cancellation. *If you are a host with strict cancellation policy and willing to give 100% refund for guest who cancel the reservation, you can do this! Go to Host > Your Reservations > Issue Refund, that way you can refud the remaining balance of the reservation. *If it is really necessary for you to have a reservation canceled, contact airbnb right away and ask for their assistance to help you cancel it from their end (of course this is depending on what is the reason for you to cancel). Please also make sure that you do not accept of guests request to cancel as you will also be penalize for it, please read >. If the guest is the one who wants to cancel, then let them do it from their end. There are great penalties that hosts can get from cancelling a reservation.
Please note to not cancel any reservations from your end. To hosts with strict cancellation policy, YOU CAN GIVE a FULL REFUND to your guests with your STRICT CANCELLATION POLICY if you want to.
Recently, I noticed there are some hosts in the forum with a dilemma for *not being able* to give a full refund for guest who cancel under the strict cancellation when they want to. Fortunately, it has been working very well for me. I always have a strict cancellation policy since I started hosting on airbnb.
0 kommentar(er)
